Something looks wrong
Most odd numbers come from one of three places: the data Narada received, a setting, or timing. Each check below takes a minute. If none explains it, email support@naradaos.com and we will fix it.
| You see | Check first | Usual fix |
|---|---|---|
| A number that does not match your ERP | Check it in your ERP on the finding, or Show on the line | Fix the record in your ERP. The next file corrects Narada |
| A change you made did nothing | When you made it | Settings take effect after the next overnight run |
| Today feels out of date | The Data page: when did the last file arrive? | Resend the late file |
| A part suggested again, though it is on order | Is the order in your purchase order file, with a delivery date? | Add the date in your ERP, or answer Late orders on Orders |
| A forecast far from what you expect | Out-of-stock weeks, a promotion, or a short history | See below |
| A supplier’s lead time looks wrong | The supplier’s card on Your Numbers: measured and promised | See below |
| A money figure shows “—” | Does the part have a cost and a price in your files? | Add the cost or price in your ERP |
| A button you cannot click | Your permissions, or your plan | See Who can do what |
A number does not match your ERP
Section titled “A number does not match your ERP”Open the finding and press Check it in your ERP. It tells you exactly what to look up. On a buy-list line, press Show to see each step of the sum.
If your ERP disagrees with what Narada shows, the data Narada received is off. Fix it in your ERP, and the next file corrects Narada. If your ERP agrees with Narada, the number is right, even if it surprises you.
A change did nothing
Section titled “A change did nothing”A saved answer on Your Numbers shows on its row straight away. The buy list follows after the next overnight run. The run happens at night in your timezone, 2am by default.
Narada keeps suggesting a part that is already on order
Section titled “Narada keeps suggesting a part that is already on order”Narada only counts an order it can see in your files. It does not count:
- an order with no delivery date;
- an order later than its supplier usually takes, unless you answer Still coming under Late orders on Orders;
- an order line with no branch, when you have more than one branch (add the branch in your ERP);
- an order due after the time the buy has to cover.
See How Narada works out what to order.
A forecast looks far off
Section titled “A forecast looks far off”Open the part’s page and read its chart. Look for:
- Stockout weeks. Sales were low because the shelf was empty, not because demand fell.
- A promotion or a one-off order. Narada only sees it in sales after the fact.
- A short history. With little history, Narada uses simpler methods.
A forecast that has not proved itself does not drive buying. See How the forecast is made.
A supplier’s lead time looks wrong
Section titled “A supplier’s lead time looks wrong”Each supplier card on Your Numbers shows two lead times. The measured one comes from your own orders and receipts. The promised one is what the supplier quotes. Narada plans on the measured one once there are enough deliveries.
If the measured one looks wrong, check the receipt dates in your ERP. A receipt booked days late makes a supplier look slow.
When it is our mistake
Section titled “When it is our mistake”Sometimes the data is right and Narada is wrong. Tell us. Email support@naradaos.com with the page, the part, what you saw and what you expected. A screenshot helps. We get back to you quickly and fix it fast. See Getting help.