Getting help
Something wrong, or not sure? Email us. A person reads every message, gets back to you quickly, and fixes problems fast.
| You want to | |
|---|---|
| Report something wrong: a number, a page, a file, an error | support@naradaos.com |
| Ask anything else: your plan, a new user, a question about your business | hello@naradaos.com |
What to put in your message
Section titled “What to put in your message”A few details let us fix it on the first reply:
- Where you were. The page name, for example What to Order.
- What you saw. The part, the branch and the number. A screenshot helps most.
- What you expected. For example, “our ERP says 40 on hand, Narada says 12”.
- When. Today, or since a certain day.
Never send us your ERP login or a personal password. We will never ask for one.
Before you write
Section titled “Before you write”Many answers are one click away:
- A number looks wrong: see Something looks wrong. Press Show on the line, or Check it in your ERP on a finding.
- A file did not load: the Data page shows each file, when it arrived, and what went wrong.
- You cannot click a button: see Who can do what.
- A quick question about your business: Ask Narada answers from your own numbers.
When something breaks on our side
Section titled “When something breaks on our side”Narada watches its own overnight work, and our team is alerted when something goes wrong. If no new sales or stock file has arrived for 8 days, Today warns you too. You may hear from us before you notice.