Common questions
Does Narada place orders or send emails on its own?
Section titled “Does Narada place orders or send emails on its own?”No. Narada never emails a supplier or a customer. It suggests and drafts. You add each purchase order in your ERP, and your ERP sends it. You send each email from your own email, with Open in my email or Copy.
Where does Narada get its numbers?
Section titled “Where does Narada get its numbers?”From your own data: your sales, stock, suppliers and purchase orders. The Narada team can load your ERP exports for you, or you can load them yourself on the Data page. Narada does not change anything in your ERP. See Data.
How often does Narada update?
Section titled “How often does Narada update?”Once a night. It checks your business while you sleep, and the results are on Today in the morning. Changes you make in Your Numbers show up after the next overnight check.
A number looks wrong. What should I do?
Section titled “A number looks wrong. What should I do?”Open the item and press Check it in your ERP. It tells you what to look up in your own system. If your ERP disagrees, the data Narada received is off, and fixing it in your ERP fixes the number. If your ERP agrees and the number still looks wrong, email support@naradaos.com. See Something looks wrong.
Can I see how a number was worked out?
Section titled “Can I see how a number was worked out?”Yes. Press Show on a line, or How these numbers work at the top of a page. Narada shows each number step by step.
Why does Narada suggest a different amount from what I usually order?
Section titled “Why does Narada suggest a different amount from what I usually order?”Either it knows something you don’t, like rising sales or a supplier that delivers late. Or you know something it doesn’t, like a promotion or a lost customer. Press Show to see its reasons, and change the amount where you disagree. See What to Order.
Why did a part’s reorder point change overnight?
Section titled “Why did a part’s reorder point change overnight?”Narada works it out again every night. New sales, a late or early delivery, a part moving between A, B and C, or a changed setting can all move it. Press Show on the line to see each step. See What sets your safety stock.
Why does this part not use its forecast?
Section titled “Why does this part not use its forecast?”Its forecast has not yet beaten the plain average of its last 13 weeks. Until it does, the part buys on its recent sales. A forecast that beats it but whose range has not held up sets expected sales only. Its spare stock still comes from how its sales have swung. See How the forecast is made.
Who on my team can do what?
Section titled “Who on my team can do what?”The owner sets permissions for each person in Settings → Team. For example, only people with “Draft purchase orders” can build an order. See Settings.
A customer asks if we will have a part next week. Where do I look?
Section titled “A customer asks if we will have a part next week. Where do I look?”- Open Stock → SKU List and search for the part.
- Click its row to open the part’s detail panel, with its stock and status.
- Open Order → What to Order and search the part. On hand shows what is on the shelf, with any order on its way in brackets. Cover and Order by say how long it will last.
Did I just send an order by mistake?
Section titled “Did I just send an order by mistake?”No. Narada cannot send an order. Download for my ERP, Download PDF and Placed in my ERP send nothing to a supplier. An order reaches a supplier only when you add it in your ERP or email it yourself. Did you press Placed in my ERP too early? If your ERP order files never show the order, Narada stops counting it after about a week. Orders then asks “Not in your ERP yet: was it placed?”.
Can I ask Narada a question in plain English?
Section titled “Can I ask Narada a question in plain English?”Yes. Use the bar at the bottom of any page. See Ask Narada.
I forgot my password.
Section titled “I forgot my password.”Email support@naradaos.com and we will help you get back in.
Does Narada work on my phone?
Section titled “Does Narada work on my phone?”Narada is built for a computer screen. This help guide works on a phone.
Buying
Section titled “Buying”If I edit a draft’s quantity, does tonight’s run change it back?
Section titled “If I edit a draft’s quantity, does tonight’s run change it back?”No. The nightly run never changes a draft. See Purchase Orders.
Can I mark a purchase order as received?
Section titled “Can I mark a purchase order as received?”Not in Narada, by design. Receipts come from your ERP, in your purchase order file or a goods received file. A goods received file closes the order once everything has arrived.
Does Narada see purchase orders placed directly in my ERP?
Section titled “Does Narada see purchase orders placed directly in my ERP?”Yes, through your purchase orders file, or Odoo. Open ones count as on order.
Will a transfer I did in my ERP be counted twice?
Section titled “Will a transfer I did in my ERP be counted twice?”No. Narada only suggests transfers and records none. But it cannot see stock travelling between branches, so expect the receiving branch to look short until your next stock file.
Does Narada have a max, like my ERP’s min/max?
Section titled “Does Narada have a max, like my ERP’s min/max?”Not yet. Narada’s reorder point is about your min. The Reorder points download has the reorder point and safety stock, with no max column. Keep your ERP’s max for now. If you load your max values, tell us and we will add one.
More buying questions: Orders and What to Order.
Which ERP reports and columns does Narada need?
Section titled “Which ERP reports and columns does Narada need?”Three files are core:
- Products:
sku_code. - Sales:
sku_code,branch_code,invoice_no,date,quantity. - Inventory:
sku_code,branch_code,on_hand.
Optional files: purchase orders (po_number, sku_code, po_date, ordered_qty), goods received (sku_code, branch_code, quantity_received, receipt_date), returns, customers, suppliers, branches, receivables and batches. Narada’s team usually maps your files for you.
When does the nightly run happen, and what if my export is late?
Section titled “When does the nightly run happen, and what if my export is late?”It runs at night in your timezone, 2am by default. It uses whatever data is loaded and does not wait. If no new sales or stock file has arrived for 8 days, Today warns you and Narada’s team is alerted.
Who changed a number?
Section titled “Who changed a number?”Settings → Change history lists changes made on screen: who, when, from which screen, and the old value. You can download it as a CSV file. Changes that come in through file uploads are not listed. For those, check the file you sent.
Where do I enter restocking fees?
Section titled “Where do I enter restocking fees?”There is no field for them. Return values are shown “before any restocking fee”. Ask the supplier. Set the return window itself in Returns within (days) on Your Numbers.
More setup questions: Your Numbers and Settings.
Money and reporting
Section titled “Money and reporting”Which number do I quote to the owner on Friday?
Section titled “Which number do I quote to the owner on Friday?”Banked so far on Today. To see what is behind it, ask Narada “What have we saved or recovered?” See Ask Narada.
Why do two totals disagree?
Section titled “Why do two totals disagree?”The To order count on What to Order matches the list it opens. The branch lines tile counts only lines to buy, not held ones. Supplier purchase order lines group a part across branches. So these can differ honestly.